Bonuses and Promotions: How to Check Eligibility

Before choosing an offer, check what is available for your account and confirm the conditions shown for your region and currency.

Most problems with bonuses come from missing an eligibility rule, starting the wrong promotion, or not tracking progress in the right place.

If something does not apply as expected, save the time, amount, and screenshots first, then review the offer details again before you retry.

How to Find Current Promotions

Promotions can change, so the most reliable view is the one shown inside your account at the moment you want to opt in.

Start with the offers that are marked as active for you, then open their details to review eligibility and any time limits.

• Open the promotions area in your account and look for offers available to you now.
• Open each offer to confirm whether it applies to your first deposit or to later deposits.
• Check whether you must opt in before depositing or before placing bets.
• Confirm any minimum deposit shown for the offer in the payment flow.
• Review the expiry or expiration information shown for the promotion.
• Take a screenshot of the offer details before you start, so you can compare later.

Welcome Offer Details and Basic Conditions

The welcome offer is widely reported as a 100% match up to GBP 100, but you should confirm the current version in your account before you deposit.

A minimum deposit of GBP 10 and a 40x requirement are also widely reported, and the exact conditions can vary by account and region.

1. Open the welcome offer details in your account and read the eligibility notes first.
2. Confirm the minimum deposit displayed for that promotion before you approve a payment.
3. Check whether you need to opt in before the deposit is made.
4. After depositing, confirm the bonus appears in your active promotions area.
5. Open the bonus details to see how progress is tracked for your account.

Monthly Cashback: Timing and Eligibility Checks

Monthly cashback is described as being paid on the third Monday of the following month and covering the previous full calendar month.

To avoid missed expectations, confirm whether you qualify and whether any additional conditions apply in the cashback details shown to you.

• Confirm the cashback offer is active for your account in the promotions area.
• Check which dates are included in the calculation period for the current month.
• Review whether any activity types are excluded from the cashback calculation.
• Make sure your account details are up to date before the payout date.
• Keep a record of the month you are checking and the expected payout week.

Promotion Terms: What to Read First

Before you start, it helps to read the limits that most often affect withdrawals and eligibility, especially when a promotion includes a progress requirement and an expiration time.

Focus on the parts that can block money movement, such as minimum deposit, expiry, restrictions, and whether the offer can be combined with other promotions.

Before you opt in, review the key limits in our promotion terms so you know what will be required.

• Eligibility rules, including region, currency, and first deposit conditions.
• Minimum deposit amount and whether opt-in is required before depositing.
• What counts toward the requirement and what may be excluded.
• How long the promotion remains active before it expires.
• Whether multiple promotions can run at the same time on one account.
• What happens to bonus funds if the promotion expires or is cancelled.

Tracking Wagering Progress in Your Account

Progress tracking is easiest when you use the place in your account that shows active promotions and their current status.

If the number does not change immediately, check again after a short delay and confirm you are still signed in to the same session.

• Open the active promotion details and look for the current progress and time remaining.
• Check whether your play is being recorded under the correct promotion.
• If progress is not moving, review whether some games may not qualify for the requirement.
• Confirm that the promotion has not expired and is still active in your account.
• Use transaction history to confirm deposits and bonus credits were recorded.
• If you switched devices, sign in again and re-check the promotion status.

Withdrawing After Using a Promotion

Withdrawals can be affected by an active promotion, because requirements may need to be completed before cashing out.

When a cashout is blocked, check whether you still have an active promotion and whether verification is requested in your account area.

If your cashout is affected by an active promotion, follow the withdrawal steps after you confirm the requirements are complete.

• Confirm the promotion status and whether any requirement is still active.
• Check whether your account shows a verification request that must be completed first.
• Review whether the withdrawal method must match a previously used deposit method.
• Check the withdrawal minimum shown for your account before submitting.
• Use transaction history to confirm the withdrawal status after you request it.

Common Bonus Issues and Quick Checks

Use these quick checks when a promotion does not apply, progress does not update, or cashback is not received on the expected schedule.

When you need support, having screenshots and exact timestamps makes it easier to locate what happened on your account.

Bonus Did Not Apply

Start by confirming the promotion you intended to use is the one marked as active and eligible for your account.

• Confirm you opted in if the promotion requires it before depositing.
• Check that the deposit met the minimum amount shown for the offer.
• Verify the offer was still valid and had not expired at the time of deposit.
• Confirm you did not activate a different promotion that conflicts with the one you wanted.
• Check transaction history to confirm the deposit and any bonus credit were recorded.

Progress Is Not Updating

If progress is not changing, confirm you are tracking the correct promotion and that your session is still active.

• Open the active promotion details and confirm it is still marked as active.
• Check whether your play is counted for that promotion in the details shown to you.
• Wait briefly and refresh once, then re-check the promotion status.
• If you changed devices or browsers, sign in again and re-open the promotion details.
• Save a screenshot of the progress screen before contacting support.

Cashback Has Not Arrived Yet

Monthly cashback is described as being paid on the third Monday of the following month, so timing is a common reason for confusion.

• Confirm you are checking the correct month and the correct payout date.
• Review the cashback promotion details for eligibility conditions.
• Check your account messages and promotion status for any notes about the payout.
• Use transaction history to confirm whether a cashback credit was recorded.
• Save the month and date you expected the payout for support.

What to Send to Support

When a promotion issue needs support, send enough detail to identify the account, the offer, and the exact event time.

• The promotion name as shown in your account, plus any visible offer details.
• The date and time you opted in and the date and time you deposited or played.
• The deposit amount and currency, and the method type used.
• Screenshots of the promotion status and progress screen.
• A screenshot of transaction history that shows the relevant entry.

Bonus Codes: When a Code Matters

Most promotions can be managed by selecting the offer in your account, but some campaigns may use a code as part of eligibility or activation.

When you have a code or suspect a code is needed, use our bonus code help for the safest way to check where it applies and why it can fail.

• Confirm whether the offer description mentions a code for activation.
• Check whether a code must be entered before you deposit or before you opt in.
• Verify the code is valid for your region and account currency.
• Confirm the promotion attached to your account after you apply a code.

FAQ

Can I opt in to a promotion later?

Some offers allow you to opt in before starting, while others must be selected before you deposit or play, so check the promotion details shown for your account.

Where can I see active promotions?

Open the promotions area in your account and look for offers marked as active, then open the offer details to confirm what applies to you.

How do I check if I am eligible?

Open the promotion details and review the eligibility notes, including any region, currency, and minimum deposit conditions.

Does the welcome offer need a minimum deposit?

A minimum deposit is widely reported as GBP 10 for many UK accounts, but you should confirm the exact minimum shown in the promotion and payment screens for your account.

How do requirements work?

The promotion details explain what must be completed before funds become withdrawable, and the exact rule should be confirmed in the offer terms shown to you.

Where do I track progress?

Use the active promotion details in your account, where progress and any time limit are shown for the promotion you selected.

Why is my bonus balance different?

Bonus funds can be separated from cash funds while a promotion is active, so check your active promotion details and transaction history for the current status.

Can I use two promotions together?

Whether promotions can be combined depends on the offer rules, so review the conflict and combination notes in the promotion terms shown for your account.

What happens when a promotion expires?

Expiration rules are set in the offer details, so check the expiry information shown for the promotion and review what happens to any remaining bonus funds.

When is monthly cashback paid?

Monthly cashback is described as being paid on the third Monday of the following month, and you should confirm the schedule in the cashback promotion details for your account.

Why did I not receive cashback?

First confirm the payout date and then review eligibility conditions shown for the cashback offer, including whether the month you are checking is covered.

What should I provide to support?

Send the promotion name, the date and time of your actions, the deposit amount and method type, plus screenshots of promotion status and transaction history.